Telephone:

01264 310777

Open Monday to Friday
08:30–12:30 and 13:30–18:30

Out of hours emergency telephone:

111

(NHS Emergency Number)

Shepherds Spring Medical Centre,
Cricketers Way, Andover,
Hampshire SP10 5DE
Link to NHS UK - your health, your choices

Our commitment

We aim to provide the highest possible standard of services and are committed to improving services to our patients.

How we aim to help you

In return, we ask that you

Medical records

Data Protection Act: Medical records are computerised and held electronically. We have recently updated our privacy policy in line with GDPR and are registered under the Data Protection Act 1998. Please follow this link to see our privacy notice,

which can also be found displayed in the surgery.

Research: Sometimes information is used for medical research and for audits to check the quality of the care we provide. This is used in such a way that individual patients cannot be identified.

Medical students: Occasionally medical students are attached to our practice as part of their medical training. This sometimes involves them sitting in on surgeries. You will be informed if this might include your appointment, and have complete freedom to decline to take part in any way.

How to complain

Our complaints procedure follows NHS Guidelines and is explained in a leaflet available from the reception desk, or you can find out more at nhs.uk. If you feel you have cause to complain, please write with full details of your complaint to the Practice Manager Karen Jenkins who will acknowledge receipt of your letter within 2 working days. We will investigate the matter with any staff involved and reply within 10 working days.

If you wish to meet with the Practice Manager or one of the doctors to discuss the issues raised, this can be arranged.

Other Information

NHS England Disclosure: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earning, nor to make any comparison with any other practice.

The average pay for GPs working in Shepherds Spring Medical Centre in the last financial year was £102,200 before tax and National Insurance. This is for 4 full time GPs and 1 part-time GP.